Robert W. Service
Professor of Management
(205) 726-2544
rwservic@samford.edu
Room 300 Dwight M. Beeson Hall
With 16 years management experience and six years as a computer programmer and systems analyst, Bill demonstrated his ability as a problem solver, and executive before receiving his Ph.D. in 1993 with concentrations in strategy, statistics, and MIS. In his prior career, he was a Vice President for TRW in Dallas, Texas where he led 250 managers, programmers and analysts under a $15 million annual budget. As a professor, he won the University wide teaching excellence award in his third year of teaching and he has published extensively in areas of strategy, ethics, communications, information systems, innovation, leadership, human resources and teaching among others.
His 2006 book, LQ©: The Leadership Quotient, has received superb reviews on Amazon.com. Dr. Service thrives on working with MBAs, undergrads and professionals in their learning.
Most Recent Publications: Service, R. W. (2007 pending). Reality: The Impact of Religion on Management. Insights to a Changing World Journal (acceptance letter, 12-15-06). Service, R. W. and Cockerham, D. (2007). The Managerial MBA: Classroom Lab Experience. The Journal of Learning in Higher Education, 3(1): pp. 1-14.
Service, R. W. and Ledlow, J. (2007) Academic and Practitioner Realities of Management: On Religion and Politics inParticular. International Journal of Business Disciplines, 18(2): pp. 1-22. Service, R. W. and Lockamy, A. III. (2008). Managerial Promotions Formulas and a Human Resource Management Model. Management Research News, 31(4): pp. 245-257. Service, R. W. (2006). The Development of Strategic Intelligence: A Managerial Perspective. International Journal of Management, 23(1): 61-77. Service, B. and Arnott, D. (2006). The Leadership Quotient: 12 Dimensions for Measuring and Improving Leadership. New York: iUniverse. Service, R. W., Smith, D, L. and Boockholdt, J. L. (2006). An Empirical Investigation of Education, Work Experience, and Ethical Values. Review of Business Research, VI(3): 202-212. Service, R. W. (2005). Measuring and Teaching for Success: Intelligence Versus IQ. The International College Teaching Methods & Styles Journal, 1(1): 5-24. Service, R. W., Heames, J. T. and Smith, D. L. (2005). Management of Information Systems and Related Information Technology. Journal of Business and Information Technology, 5(1): 1-14. Most Recent presentations and proceedings publications: “How to Lead: Try Managing First” at Academic Business World International Conference: Nashville, TN: May 2008.
Bill’s executive experience, his work in London, the Ukraine and contacts with international firms, as well as his current research, consulting and writing make Bill well qualified to educate, evaluate and consult in many areas of organizational development .
Service, R. W. (2005). CQ: the Communications Quotient for IS professionals. Journal of Information Science, 31(2): 99-113.
Service, R. W. (2005). SQ Versus IQ: Successful Intelligence Matters. The International Journal of Business Disciplines,16(1): 81-96.
“Measuring and Improving Leadership: The Leadership Quotient” at Academic Business World International Conference: Nashville, TN: May 2008.
“Managing and Leading Technology and Innovation: An Introductory Approach” at Academic Business World International Conference: Nashville, TN: May 2008.
Faculty & Staff
Administration
- Beck A. Taylor
Dean, Professor of Economics - James P. Reburn
Associate Dean, Professor of Accounting - Barbara Cartledge
Director of Undergraduate Programs - Larron C. Harper
Director of Graduate Programs - Kara Kennedy
Director of External Affairs - Robert Blakely
Advancement Officer - Franz Lohrke
Chair, Department of Entrepreneurship, Management and Marketing - Thomas W. Woolley
Chair, Department of Economics, Finance and Quantitative Analysis, Professor of Statistics - John Knapp
University Professor and Mann Family Professor of Ethics and Leadership and Director, Frances Marlin Mann Center for Ethics and Leadership - Lowell S. Broom
Chair, Department of Accounting & Management Information Systems, Professor of Accounting - Bruce Nichols
Director, Executive Education - Carrie Anna Pearce
Director, Academic Internship Program - John M. Venable
Assistant Professor of Finance, Director, Bulldog Investment Fund - Ivy Alexander
Department Secretary-Economics, Finance & Quantitative Analysis - Doshia Bennett
Secretary to the Dean - C. Hope Dahlke
Executive Assistant to the Dean and Chief of Staff - Kathey Gassner
Program Assistant - Undergraduate Programs - Yolanda Long
Assistant to the Associate Dean - Lucy Phillips
Program Assistant - Graduate and Executive Education Programs - Ginger Robertson
Department Secretary - Entrepreneurship, Marketing and Management Department - Azalea Hulbert
Department Secretary - Accounting and Management Information Systems - Sherri Brown
Academic Advisor Undergraduate Programs
Department of Accounting & Management Information Sytems
- James P. Reburn
Associate Dean, Professor of Accounting - Lowell S. Broom
Chair, Department of Accounting & Management Information Systems, Professor of Accounting - William H. Belski
Assistant Professor of Accounting - Sharon S. Jackson
Assistant Professor of Business - Cynthia Frownfelter-Lohrke
Professor of Management Information Systems - Dennis W. Price
Assistant Professor of Accounting - Douglas L. Smith
Associate Professor of Accounting
Department of Economics, Finance & Quantitative Analysis
- Thomas W. Woolley
Chair, Department of Economics, Finance and Quantitative Analysis, Professor of Statistics - Beck A. Taylor
Dean, Professor of Economics - Jennings B. Marshall
Professor of Economics - Jeremy Thornton
Assistant Professor, Coordinator of Social Entrepreneurship Program - Melissa Woodley
Assistant Professor of Finance - Sara Helms
Assistant Professor of Economics
Department of Entrepreneurship, Management & Marketing
- Barbara Cartledge
Director of Undergraduate Programs - Larron C. Harper
Director of Graduate Programs - Franz T. Lohrke
Chair, Department of Entrepreneurship, Marketing and Management - John M. Venable
Director, The Community Banking School at Samford University and Assistant Professor of Finance - Charles M. (Chad) Carson
Assistant Professor - Betsy Holloway
Associate Professor of Marketing and Hackney Family Research Fellow - Steven T. Jones
Associate Professor of Finance - Archie Lockamy, III
Margaret Gage Bush Professor of Business and Professor of Operations Management - David L. Loudon
Professor of Marketing - Robert W. Service
- Darin White
Professor of Management
- Dr. Marlene M. Reed
