Address Error Help Link
Q - I am getting the following type of error:
A - Clean Address, our address verification software, does not recognize the address that has been entered. In the above example, Clean Address listed suggestions of street names which are similar to the one you have entered which are also in the same zip code. If your address is correct, it may be that Clean Address does not have that address listed in the database. Please contact the following areas if your address can not be entered through Self-Service.
- Alumni should request an address change through Donor Relations click here.
- Faculty and Staff members should request an address change through Human Resources click here.
- Divinity students should contact the Divinity Records Officer in Divinity Hall room S213.
- Law students should go to the Law Students Records Office in room 106 of Robinson Hall.
- Pharmacy students who are currently enrolled or returning students should go to the Associate Dean's Office in the McWhorter School of Pharmacy. Newly admitted pharmacy students should contact the McWhorter School of Pharmacy Admissions Office.
- All other Students should go to the Admissions Office or the Student Records Office in Samford Hall.
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Q - Why am I getting an Unknown Street Error when I fill out an address?
Errors occurred. Please try again.Unknown Street
A - Please review the information at the top of the address change page to see which fields are required.
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Q – Why am I getting a date error when I try to enter a new address?
Errors occurred. Please try again.Valid From This Date / Until This Date combination overlaps existing
address which is effective from 01/27/2006 until (No end date).
A - On each address change entry there are ‘From this Date’ and ‘Until this Date’ fields. If you are trying to enter a new permanent mailing address (for example) and there is already a permanent mailing address listed, you need to go to the current permanent mailing address and set the ‘Until This Date’ to expire the address. Submit that change. Now you can go back and enter a new permanent mailing address with a ‘From This Date’ greater than your old address. The ‘Until This Date’ can be left blank on the new address.
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Q – Who can I contact to change information which is being displayed
but cannot be updated?
A - Read through the listing below to find the office which can help you.
- Alumni should request a campus or local address change through Donor Relations click here.
- Faculty and Staff members should request a campus address change through Human Resources click here.
- Faculty, Staff, and Students should request changes to a 'remit to' or 'order from' address through Accounting and Financial Services click here.
- Students with changes to a campus residence hall address should go to the Residence Life office in the Beeson University Center.
- Students with changes to the Samford Post Office box address should go the Post Office in the Beeson University Center.
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Q – I am having problems updating an address which has been set for update.
Who should I contact?
A - Read through the listing below to find the office which can help you.
- Alumni should request a business or mailing address change through Donor Relations click here.
- Faculty and Staff members should request a business, local, or mailing address change through Human Resources click here.
- Divinity students should contact the Divinity Records Officer in Divinity Hall room S213 for the business, local, or mailing address changes.
- Law students should go to the Law Students Records Office in room 106 of Robinson Hall for the business, local, or mailing address changes.
- Pharmacy students with changes to their business, local, or mailing addresses and who are currently enrolled or returning students should go to the Associate Dean's Office in the McWhorter School of Pharmacy. Newly admitted pharmacy students should contact the McWhorter School of Pharmacy Admissions Office.
- All other Students who are enrolled should click here to change their information in Student Records. New admits should contact the Admissions Office at 205-726-3673 or go by the Admissions Office in Samford Hall.